Knowledge Base
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Knowledge Base
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Release Notes
Introducing AI Call Scoring in AI Copilot!Unique Dialed Numbers Column Added to Agent Performance ReportSSO integration via OktaAuto-Disconnect for Machine-Detected Calls After Set DurationUser-Level Country Restrictions for Outgoing CallsAdd Contacts to a Running Parallel Dialer CampaignPipedrive TelephonyCustom Integration: Connect Any CRM to Auto Dialer Lists via APIMissed Call ReportAuto Answer Toggle: Auto Answer for All Regular Incoming CallsAssureAd Integration: Sync User Add/Update/Delete from Azure AD to CallHippoNumber Insights: Track Performance Without Leaving the Numbers Page!Call Charges Calculation Based on Both “From” and “To” Number PrefixesMetro Packs Are Here: Purchase US Numbers in Bulk!Trigger Outbound Calls Directly from Your System via APINotify Agents When Shared Number Call is AnsweredVPN Connection Warning Added During Call PlacementAllow Agents to View and Pick Calls Waiting in QueueDirect Access to AI Copilot Call Insights from Call LogsAttempt Manager with Common List for Auto Dialers.High Credit Usage Alert on Call Hangup with Email NotificationSidebar and Settings RevampNumbers Export FunctionalityEmbedded Dialer ImprovementNew Releases : February 2026Missed Call Visibility with Agent TaggingSync Call Scribe Details, AI Voice Agent & AI Copilot Insights Across IntegrationsASA & SLA Metrics in Call AnalyticsIntroducing SuperU Integration!

User-Level Country Restrictions for Outgoing Calls

Owners and Admins can now restrict individual users to prevent them from making outgoing calls to specific countries. The existing account-level restricted countries remain unchanged and cannot be edited by users. In addition to the account-level restrictions, Owners and Admins can now add user-level restrictions for any other country on a per-user basis from Settings → Call & SMS Settings → Call & SMS Restrictions → Restricted Countries.

Restrictions can be added, edited, or removed. If a restricted user attempts to call a blocked country, the call will not connect and an error message will be displayed.

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