Missed Call Visibility with Agent Tagging

Missed call visibility has been improved by tagging the respective agent in the call logs when a call is missed. Previously, if all agents missed an incoming call, no agent name was tagged in the call log and the missed call did not appear in individual agent logs, requiring admins to manually check the "Call Served To" field. With this update, when a call is missed, the first agent who received the call attempt will be tagged in the Users column, and the missed call will appear in that agent's individual call log.