Knowledge Base
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Knowledge Base
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Release Notes
Notify Agents When Shared Number Call is AnsweredVPN Connection Warning Added During Call PlacementAllow Agents to View and Pick Calls Waiting in QueueDirect Access to AI Copilot Call Insights from Call LogsAttempt Manager with Common List for Auto Dialers.High Credit Usage Alert on Call Hangup with Email NotificationSidebar and Settings RevampNumbers Export FunctionalityEmbedded Dialer ImprovementNew Releases : February 2026Missed Call Visibility with Agent TaggingSync Call Scribe Details, AI Voice Agent & AI Copilot Insights Across IntegrationsASA & SLA Metrics in Call Analytics

Sidebar and Settings Revamp

The Users & Performance module has been moved from the sidebar into Global Settings, where it is now accessible as a dedicated section with tabs for Users, Teams, Target vs Achievement, Call Scripts, and Campaign Management.

A new "Call / Message Logs" module has been added to the sidebar, consolidating Call Logs / Recordings, SMS / MMS Logs, and Call Reminder into one place.

 

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