AI Copilot: Introducing Intent Alerts

🎉 Never miss a critical moment on a call again! We're excited to introduce Intent Alerts in AI Copilot.

Now you can define custom intents like Escalation, Legal Threat, or Refund Request, and let the system do the monitoring for you. After every call, AI Copilot automatically analyzes the conversation and if a matching intent is detected, an email alert is instantly sent to the configured email with full details including the flagged intent, reason, triggering statements, call recording, and more.

Create as many intents as you need, enable or disable them anytime, and stay on top of every conversation that matters without listening to a single recording.