Knowledge Base
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Knowledge Base
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Release Notes
Introducing AI Call Scoring in AI Copilot!Unique Dialed Numbers Column Added to Agent Performance ReportSSO integration via OktaAuto-Disconnect for Machine-Detected Calls After Set DurationUser-Level Country Restrictions for Outgoing CallsAdd Contacts to a Running Parallel Dialer CampaignPipedrive TelephonyCustom Integration: Connect Any CRM to Auto Dialer Lists via APIMissed Call ReportAuto Answer Toggle: Auto Answer for All Regular Incoming CallsAssureAd Integration: Sync User Add/Update/Delete from Azure AD to CallHippoNumber Insights: Track Performance Without Leaving the Numbers Page!Call Charges Calculation Based on Both “From” and “To” Number PrefixesMetro Packs Are Here: Purchase US Numbers in Bulk!Trigger Outbound Calls Directly from Your System via APINotify Agents When Shared Number Call is AnsweredVPN Connection Warning Added During Call PlacementAllow Agents to View and Pick Calls Waiting in QueueDirect Access to AI Copilot Call Insights from Call LogsAttempt Manager with Common List for Auto Dialers.High Credit Usage Alert on Call Hangup with Email NotificationSidebar and Settings RevampNumbers Export FunctionalityEmbedded Dialer ImprovementNew Releases : February 2026Missed Call Visibility with Agent TaggingSync Call Scribe Details, AI Voice Agent & AI Copilot Insights Across IntegrationsASA & SLA Metrics in Call AnalyticsIntroducing SuperU Integration!

Unique Dialed Numbers Column Added to Agent Performance Report

A new Unique Dialed Numbers column has been added to the Agent Performance Report (formerly Call Report). This column shows how many distinct phone numbers each user contacted within the selected date range. Repeat calls to the same number are counted only once — for example, if a user makes 100 calls to 65 different numbers, the Unique Dialed Numbers will show 65. This helps teams understand the actual reach of each agent's outbound calling efforts.

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