Knowledge Base
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Knowledge Base
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Release Notes
Missed Call ReportPipedrive TelephonyAuto Answer Toggle: Auto Answer for All Regular Incoming CallsAssureAd Integration: Sync User Add/Update/Delete from Azure AD to CallHippoNumber Insights: Track Performance Without Leaving the Numbers Page!Call Charges Calculation Based on Both “From” and “To” Number PrefixesMetro Packs Are Here: Purchase US Numbers in Bulk!Trigger Outbound Calls Directly from Your System via APINotify Agents When Shared Number Call is AnsweredVPN Connection Warning Added During Call PlacementAllow Agents to View and Pick Calls Waiting in QueueDirect Access to AI Copilot Call Insights from Call LogsAttempt Manager with Common List for Auto Dialers.High Credit Usage Alert on Call Hangup with Email NotificationSidebar and Settings RevampNumbers Export FunctionalityEmbedded Dialer ImprovementNew Releases : February 2026Missed Call Visibility with Agent TaggingSync Call Scribe Details, AI Voice Agent & AI Copilot Insights Across IntegrationsASA & SLA Metrics in Call AnalyticsIntroducing SuperU Integration!

Number Insights: Track Performance Without Leaving the Numbers Page!

Know how your numbers are really performing — right from the Numbers page!

Instantly identify underperforming numbers, detect potential spam-flagged numbers through dropping connect or pickup rates, and make smarter decisions — all without navigating to separate reports. Data is computed over the last 30 days.

New Columns in the number list: Connect Rate, Pickup Rate, ACD (Avg. Call Duration), Inbound vs Outbound, Answer Rate.


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