---
title: "Introducing AI Call Scoring in AI Copilot!"
url: "https://changelog.callhippo.com/en/article/introducing-ai-call-scoring-in-ai-copilot"
language: "en"
last_updated: "2026-09-02T07:44:43.848Z"
---

# Introducing AI Call Scoring in AI Copilot!

A new **AI Call Scoring** feature has been added to the AI Copilot module. Admins and Owners can now create custom scorecard templates with up to 10 questions using answer types like Yes/No, 1-5 Star Rating, or Short Description. Each question can include optional context to guide the AI on what to evaluate in the call.

When reviewing a call on the My Calls or Team Calls page, users can open the AI Scorecard panel, select a template, and either fill the scorecard manually or let the AI analyze the call and auto-fill the answers. Once reviewed and submitted, a call score is generated and displayed in a graphical representation. This helps teams evaluate agent performance against their own quality standards without manually listening to every recording.

![](https://cdn-assets.productfruits.com/b98f5690-ac23-4017-83e3-34b7347cb51e)